HawaiiSpins Casino Privacy Policy
We respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at HawaiiSpins Casino. By registering an account and using our platform at hawaiispins.com, you confirm that you have read and understood this policy. If you have any questions about how we handle your data, please contact us directly at customercare@hawaiispins.email.
Who We Are
At Hawaii Spins, we operate under the name HawaiiSpins Casino, owned and managed by Fortune Master Limitada. Our platform is licensed by Anjouan Gaming (AOFA), Comoros, under licence ALSI-202505022-FI1. As the data controller for all personal information collected through our website, we are responsible for ensuring your data is handled lawfully, fairly, and transparently in accordance with applicable data protection legislation.
Information We Collect
When you interact with our HawaiiSpins platform — whether registering, logging in via hawaii spins login, making deposits, or contacting support — we may collect the following categories of personal data:
Registration and Account Data
- Full name, date of birth, and gender
- Email address, phone number, and postal address
- Username, password, and security preferences
- Copies of identification documents submitted for verification
Financial and Transaction Data
- Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
- Deposit and withdrawal history, including amounts and timestamps
- Information about bonus usage and wagering activity
Technical and Usage Data
- IP address, browser type, and device identifiers
- Session data, including pages visited, games played, and time spent on site
- Cookies and tracking technologies (see our Cookie section below)
- Communication logs from live chat, email, or telephone interactions
How We Use Your Information
At HawaiiSpins, we use the data we collect for the following purposes:
- To verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
- To process your deposits and withdrawals in accordance with our payment rules
- To manage your account, including bonus eligibility, wagering requirements, and withdrawal limits
- To provide customer support via live chat (available 24/7), email, or telephone at +44 1294 620793
- To send you service notifications, promotional offers, and updates — where you have consented
- To investigate suspected fraud, bonus abuse, or use of prohibited software
- To enforce our Terms and Conditions and ensure responsible gaming compliance
- To improve our platform performance and tailor your gaming experience
Legal Basis for Processing
Our Hawaii Spins operations rely on the following legal grounds to process your personal data:
- Contractual necessity — processing required to fulfil our obligations to you as an account holder
- Legal obligation — compliance with gaming regulations, AML laws, and identity verification requirements
- Legitimate interests — fraud prevention, platform security, and business analytics
- Consent — where you have explicitly opted in to receive marketing communications
Cookies and Tracking Technologies
We use cookies and similar technologies on the HawaiiSpins Casino website to enhance your browsing experience and analyse platform usage. Cookies help us remember your preferences, keep you logged in during your session, and measure the effectiveness of our features. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how our site functions.
Sharing Your Data
We do not sell your personal data to third parties. However, at Hawaii Spins, we may share your information with the following categories of recipients where necessary:
- Game providers — to verify game outcomes and resolve disputes; winnings may be verified with the relevant provider for up to 30 calendar days
- Payment processors — to execute financial transactions securely
- Regulatory authorities — including our licensing body, Anjouan Gaming (AOFA), as required by law
- Self-exclusion scheme operators — such as GAMSTOP and EGBA, to enforce exclusions and prevent prohibited registrations
- Fraud prevention and AML service providers — to meet our compliance obligations
- IT and analytics partners — who support the operation and improvement of our platform under strict data processing agreements
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. At HawaiiSpins Casino, we are required to keep certain financial and identity records even after account closure. When your data is no longer needed, we securely delete or anonymise it in line with our internal data management procedures.
Security of Your Data
Our Hawaii Spins platform employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. This includes encrypted data transmission, secure server infrastructure, and access controls limiting who within our organisation can view your personal data. Identification is required for all withdrawal requests of USD 1,000 or more to ensure account security.
Your Rights
Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us at HawaiiSpins:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to correct inaccurate or incomplete information
- Right to erasure — to request deletion of your data, subject to our legal obligations
- Right to restriction — to limit how we process your data in certain circumstances
- Right to object — to processing based on legitimate interests or for direct marketing
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to withdraw consent — at any time where processing is based on your prior consent
To exercise any of these rights, please contact our support team at customercare@hawaiispins.email. We aim to respond to all valid requests within 30 days.
Responsible Gaming and Self-Exclusion
We are committed to responsible gambling at HawaiiSpins Casino. If you request self-exclusion through our online chat, the exclusion will remain in effect for a minimum of 30 days. We share relevant data with GAMSTOP, EGBA, and similar self-exclusion programmes to prevent excluded players from registering or depositing. Your self-exclusion data is treated with the highest confidentiality.
Restricted Jurisdictions
Our Hawaii Spins services are not available in a number of restricted countries and regions, including the Netherlands, France, the USA, Spain, Italy, Germany, and many others as listed in our Terms and Conditions. We use technical controls and identity verification to enforce these geographic restrictions. If we determine that you have accessed our platform from a prohibited jurisdiction, we may suspend or close your account and withhold associated funds in line with our legal obligations.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on the HawaiiSpins Casino website. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please don't hesitate to reach out to us. At Hawaii Spins, we are always happy to assist:
- Email: customercare@hawaiispins.email
- Live Chat: Available 24/7 on our website (UTC+3:00)
- Telephone: +44 1294 620793
We take all privacy-related enquiries seriously and will do our best to address your concerns promptly and transparently.
Content updated: July 13, 2026